Refund policy

Returns

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 21 days of purchase, subject to the following conditions:

  • Your original Order Number must be provided as proof of purchase.
  • The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
  • We gladly accept returns of swimwear, provided the item is in its original, unworn condition, with all tags and sanitary stickers intact. Please note that all swimwear returns will undergo a thorough inspection to ensure these criteria are met.
  • Health and hygiene laws restrict the return of jewellery pieces.
  • Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
  • Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.


    DOMESTIC VS. INTERNATIONAL RETURNS

    Within Australia
    You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of 15 AUD from your refund and provide a return shipping label. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
     

    International
    You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We will deduct return shipping costs from your refund and provide a return shipping label.


    Sale Item Returns

    You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternate size/item online.

    Online Order Returns In Store 

    Our boutique teams are happy to offer a size or colour exchange on the same product in-store, subject to product availability. Our in-store team are unable to offer a credit or exchanges on a different style, in this case you can contact our customer service team for further assistance, or follow the steps in our online returns portal located at the top of this page.


    Return Shipping Costs

    Within Australia
    You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of 15 AUD from your refund and provide a return shipping label. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
     

    International
    You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We will deduct return shipping costs from your refund and provide a return shipping label.