Submit a Return
Step 01
Submit your return request through our returns portal. Enter your order number and the email address used when placing your order, then follow the prompts to lodge your return.
Step 02
Securely package your item, attach the provided shipping label, and include the returns card or a note with your name and order number. Items must be in their original condition, with all tags attached.
Step 03
Once your return has been received and approved, you’ll receive an email confirming that your exchange, store credit, or refund has been processed.
All products may be returned within 21 days of delivery.
Your original order number must be provided as proof of purchase.
Sale items and items purchased on promotion are not eligible for a refund. A store credit will be issued in the form of a coupon code.
Items marked Final Sale are not eligible for a refund, exchange or store credit under any circumstances.
Items must be returned in their original condition and packaging, with all tags attached. Returns may be declined if items are not received in their original condition.
Shoes must not be returned with worn soles. Please take care when trying them on to avoid marking the leather.
Securely package your return, attach the provided shipping label, and include the returns card or a note with your name and order number.
Swimwear may be returned if it is unworn and in its original condition, with all tags and sanitary stickers intact. All swimwear returns will be thoroughly inspected.
For health and hygiene reasons, jewellery cannot be returned.
A return shipping label will be provided. Customers are responsible for the return shipping cost, which will be deducted from the refund. Original shipping costs are non-refundable.
Once your return has been received, the items will be inspected to ensure they meet the conditions of our returns policy. You’ll receive an email confirmation once your refund has been processed.